Nusuk App: How to Use It for the Umrah Permit and Rawdah Appointment, Step by Step

The Nusuk app is the official Hajj and Umrah platform supervised by the Ministry of Hajj and Umrah of Saudi Arabia. Every Umrah traveller comes across it at some point: it brings together in one place services such as the Umrah permit, the appointment for visiting ar-Rawdah al-Mutahharah in the Prophet’s Mosque, Umrah and visit packages and the digital storage of the traveller’s details. In this article, based on official sources, we explain what Nusuk is for, how the Umrah permit and the Rawdah appointment are obtained, the Rawdah visiting hours and the appointment frequency in force as of November 2026, the length of stay on an Umrah visa and what those travelling with a tour need to know. As the app’s interface is updated often, we describe the menu names in general terms.

What Is Nusuk, and What Is It For?

“Nusuk” means worship in Arabic, especially the rites of Hajj and Umrah. Saudi Arabia brought together under this name the Hajj and Umrah services that were previously spread across different apps. The official website of the Ministry of Hajj and Umrah introduces Nusuk with the words “plan your Umrah and visit by yourself”. The Umrah section of the platform describes itself as a one-stop platform supervised by the Ministry and states that it offers services from visa issuance to package booking in one place.

For an Umrah traveller, the main functions of Nusuk are as follows:

• Umrah permit: The permit issued for a specific date and time slot to perform Umrah at Masjid al-Haram.
• Rawdah appointment: A time-slot permit to pray in ar-Rawdah al-Mutahharah in the Prophet’s Mosque.
• Package booking: Umrah and visit packages from authorised service providers, with or without a visa.
• Digital details: Keeping passport, visa and booking details in a single account.

How Do You Download the Nusuk App and Open an Account?

Nusuk is listed under the name “Nusuk” in the Android and iOS app stores. The Ministry names the Nusuk app and the Nusuk website as the channels for the Rawdah permit service. As there may be other apps with similar names and icons in the app stores, check before downloading that the developer is Saudi Arabia’s official Hajj and Umrah authority.

1. Download the app from the official store and choose an interface language you can read.
2. Create an account and complete the verification step you receive.
3. Enter your passport and visa details exactly as they are written in your passport; the app matches these details with the visa record.
4. Add the family members travelling with you to the same account, to the extent the app allows.

The names and order of the registration screens vary by version; follow the steps according to the guidance in the app.

Can you register on Nusuk without a visa?

An account can be opened; however, services such as the Umrah permit and the Rawdah appointment are used on an account matched with visa or residence permit details. For this reason, you need to wait for the visa to be issued first and then enter your details. For the visa routes, see our article on how to get an Umrah visa.

How Do You Get an Umrah Permit from Nusuk?

To manage the crowds at Masjid al-Haram, the Umrah permit assigns the person performing Umrah a specific date and time window. According to the 1448 Umrah season calendar announced by the Ministry of Hajj and Umrah on 17 May 2026, Umrah visas and entries began on 31 May 2026; entry into Makkah and the Umrah permit through Nusuk opened from 1 June 2026. For the multiple-entry Umrah visa launched by the Ministry in July 2026, it is stated clearly that each entry depends on obtaining an Umrah permit from Nusuk before arrival.

For those travelling with a tour, this permit is mostly planned by the organisation for the group; those travelling independently obtain the permit themselves. The general flow is as follows:

1. Open the Umrah permit service in the app.
2. Select the people who will perform Umrah together.
3. Choose the date and time slot that matches your plan for arriving in Makkah and entering ihram.
4. Confirm; the permit is displayed in the app, so show it when staff at the Haram ask for it.

When choosing the time slot, take into account the journey between the place where you enter ihram and Makkah, the time needed to settle into the hotel and the prayer times. We have explained how long tawaf and sa’i take in our article on how to perform tawaf.

Can you enter Masjid al-Haram without an Umrah permit?

The Umrah permit is for people who will perform Umrah. As the situations in which a permit is asked for when entering the Haram for prayer, and when those in ihram enter the tawaf and sa’i areas, may change with the period and the crowds, confirm the current practice with Nusuk and the official channels of the Ministry of Hajj and Umrah. Having obtained the permit before starting Umrah is the safest way. For the sections and gates of the Haram, see our article on Masjid al-Haram.

Entry and Length of Stay on an Umrah Visa (November 2026)

The key dates in the official calendar of the 1448 Umrah season are as follows:

The frequently asked questions page of the Ministry of Hajj and Umrah gives the length of stay for those arriving on an Umrah visa as 90 days and states that the visa cannot be extended beyond 90 days or into the Hajj season. The multiple-entry Umrah visa launched in July 2026 is valid for 365 days from the date of issue and allows a total stay of at most 90 days across all entries; a package must be bought from an approved service provider on Nusuk for each visit, and this visa does not become active during the Hajj period between 1 Dhu al-Qa’dah and 13 Dhu al-Hijjah.

As the period within which the visa must be used after it is issued (validity until entry) has recently changed, confirm this period from the dates on your visa document and from Saudi Arabia’s official visa platform. Whichever calendar applies, if the season’s last exit date comes before the end of your personal length of stay, the last exit date is what counts.

How Do You Get a Rawdah Appointment?

Ar-Rawdah al-Mutahharah is the part of the Prophet’s Mosque between the Prophet’s pulpit and his grave, known as “a garden among the gardens of Paradise”. As the area is small, the visit is made with a time-slot permit obtained through Nusuk; according to the October 2026 announcement of the Saudi Press Agency, visitors head for the Rawdah after booking an appointment on Nusuk and checking their reservation details. The Umrah visa or the Umrah permit does not replace this appointment.

According to the service page of the Ministry of Hajj and Umrah, the Rawdah permit is free of charge, issued instantly and obtained through the Nusuk app and website, and its target audience is citizens, residents, visitors and citizens of the Gulf countries. The steps described by the Ministry are as follows:

1. Log in to your Nusuk account.
2. Select the Rawdah Sharif permit service.
3. Choose a suitable date and a free time slot.
4. Issue the permit; before your appointment time, go to the indicated entry point and show the permit.

Rawdah visiting hours (October 2026 announcement)

The hours are taken from the Saudi Press Agency announcement dated 20 October 2026 and are in Madinah local time. As a separate schedule may be announced in periods such as Ramadan, go by the time slots on the appointment screen.

How often can you get a Rawdah appointment?

According to the arrangement announced by the General Authority for the Affairs of the Two Holy Mosques in December 2025, the Rawdah permit obtained through Nusuk is valid once every 365 days; in addition, there is an “instant entry” route for those near the Prophet’s Mosque. As this rule changes from time to time, check the information on Nusuk’s Rawdah screen before you set out. For the greetings and supplications to be recited during the visit, see our article on the Rawdah supplication, and for the sections of the Prophet’s Mosque, our article on the Prophet’s Mosque.

How do women get a Rawdah appointment?

Women visitors visit the Rawdah during the hours set aside for them; the appointment is again obtained from the Rawdah permit service on Nusuk. Women’s weekday hours are from after the Fajr prayer until 11:00 and from after Isha until 02:00 at night; on Fridays, the morning slot ends at 09:00. As husbands and wives cannot enter at the same time, the Madinah programme needs to be planned around two separate appointments. For the other questions of women travellers, see our article on how women go on Umrah.

Booking an Umrah Package with Nusuk

The Umrah section of Nusuk offers not only permits and appointments but also package booking. The packages on the platform belong to service providers authorised by the Ministry of Hajj and Umrah and fall into three main groups:

• Comprehensive packages: Include visa issuance as well.
• Packages without a visa: For citizens of the Gulf countries, residents of Saudi Arabia and holders of a valid visa of any type.
• Tailor-made packages: The traveller chooses the services themselves; the visa is optional.

The platform states that the details entered are verified first and that which countries’ citizens the independent Umrah packages are open to depends on the Ministry’s rules. Travellers applying from Turkey need to check before booking whether their nationality is on the list at that time. As the content of the packages and the cancellation terms vary by service provider, the terms on the booking screen need to be read carefully.

Common Problems on Nusuk and Their Solutions

Important: The Umrah permit and the Rawdah appointment on Nusuk are obtained only through the official app and the official website; according to the Ministry, the Rawdah permit is free of charge. Do not give your passport details to social media accounts that “sell” appointments or promise to speed up permits, or to pages that look like the official site. The rules in this article were checked against official sources on 10 November 2026; the interface and the rules may change.

Should Those Travelling with a Tour Use Nusuk?

For those travelling with a tour, Umrah permits and often Rawdah appointments are planned for the group by the organisation. Even so, installing the app on your phone and opening your account is useful so that your permits appear on your phone and you can follow your own Rawdah status. Even when a group appointment is used, it should be kept in mind that the 365-day limit applies per person; discuss this with the organisation’s guide team.

For those thinking of going without a tour organisation, we have explained the visa, permit and cost items separately in our guide to independent Umrah.

Nusuk Checklist Before You Set Out

• The app has been downloaded from the official developer, and the account has been opened and verified.
• Passport and visa details have been entered, and those travelling with you have been added to the account.
• An Umrah permit matching your plan for arriving in Makkah has been obtained or confirmed with the organisation.
• For the days in Madinah, Rawdah appointments for women and men visitors have been obtained separately, or a plan for following them up has been made.
• The entry and stay dates on the visa and the season’s last exit date (7 April 2027) have been checked.
• International roaming or a local SIM is ready on your phone; battery and internet connection have been checked before entering the Haram, and you have a power bank with you.

Those looking for accommodation within walking distance of the Haram and a guided programme can look at our Umrah tours and Madinah hotels pages and send their questions from our contact page or via the WhatsApp button on the page.

Frequently Asked Questions

References

This article was prepared by the RotaNur editorial team on the basis of the official sources below. As Nusuk’s interface, menu names and appointment rules are frequently updated by the Saudi authorities, please check the current information in the app and on the official website before you set out. Last checked: 10.11.2026.

1. Ministry of Hajj and Umrah of Saudi Arabia, Official website, Nusuk link (“Plan your Umrah and visit by yourself”). haj.gov.sa. Accessed: 20.10.2026.
2. Nusuk Umrah, “Umrah and Ziyarah packages”, platform supervised by the Ministry of Hajj and Umrah. umrah.nusuk.sa. Accessed: 10.11.2026.
3. Ministry of Hajj and Umrah of Saudi Arabia, “Issuance of Rawdah Sharif Permit (Men / Women)”, e-service page. haj.gov.sa. Accessed: 10.11.2026.
4. Saudi Press Agency (SPA), “Two Daily Visiting Periods Set for Men and Women at Al-Rawdah Al-Sharifah”, 20.10.2026. spa.gov.sa. Accessed: 10.11.2026.
5. Saudi Press Agency (SPA), “Al-Rawdah Al-Sharifah Visiting Hours Announced, Permits Required via Nusuk Platform” (announcement of the General Authority for the Affairs of the Two Holy Mosques), 05.12.2025. spa.gov.sa. Accessed: 10.11.2026.
6. Ministry of Hajj and Umrah of Saudi Arabia, “Ministry of Hajj and Umrah Announces the Umrah Season Calendar for 1448 AH”, 17.05.2026. haj.gov.sa. Accessed: 10.11.2026.
7. Saudi Press Agency (SPA), “Hajj Ministry Launches Multiple-Entry Umrah Visa Valid for One Year”, 20.07.2026. spa.gov.sa. Accessed: 10.11.2026.
8. Ministry of Hajj and Umrah of Saudi Arabia, Frequently Asked Questions (Umrah visa). haj.gov.sa. Accessed: 10.11.2026.