Frequently Asked Questions: Umrah, Hajj, Culture Tours and Essentials

In the 2026-2027 season, our Umrah tour prices start from 75,000 ₺ per person. The price varies according to the hotel’s distance from the Haram, the room type, the duration, the departure city and the travel period; prices by date are shown in the table on the product pages.

Return flights, the Umrah visa, accommodation in Makkah and Madinah, open-buffet breakfast and dinner at the hotel, airport welcome and all transfers, guidance by an experienced religious guide and a radio headset service are included. Lunches, extra meals and personal expenses are not included.

The main difference is the distance of the hotel in Makkah from the Haram: 2.5-4 km in the economy package (with a shuttle service), 300-500 metres in the walking-distance package, 200-300 metres in the luxury package and 50-100 metres in the Premium package. The hotel category, meal arrangements and group size also vary by package.

Our programmes are planned for 4, 7, 10, 15, 20, 23 and 33 days. The 33-day programme covers the whole month of Ramadan. For help in choosing the duration, see our article how many days does Umrah take.

Depending on the date, our flights are planned from Istanbul and various cities in Anatolia; you can also join us via a domestic connecting flight. You can see all departure points on our Umrah departure cities page.

The date table on each Umrah product page shows all dates, departure cities, prices by room type and the dates on which availability is running low. The booking calendar only lets you select the available dates shown in the table.

Yes. Additional Umrahs are organised from the miqat at Ji’ranah or Tan’im. In the economy and walking-distance packages, the 2nd, 3rd and 4th Umrahs are included in the price; in the luxury and Premium packages, the 2nd and 3rd Umrahs are included.

Guidance is provided in groups of 45 people in the economy packages, 40 people in the luxury packages and 25 people in the Premium package; radio headsets are handed out so that you can follow the explanations even in the crowds.

Yes. For guests with limited walking ability, we recommend packages with hotels close to the Haram; if you need wheelchair assistance, please let us know when you register. Our advisor will tell you the prices for children and infants according to the date and room arrangement.

You make your intention and enter ihram at the miqat; in Makkah, you perform tawaf of seven circuits (shawt) around the Kaaba, pray two rak’ahs of the tawaf prayer, walk sa’i between Safa and Marwah and then leave ihram by shaving or trimming your hair. Our guides move together with your group at every step.

According to the Hanafi school, the obligatory acts (fard) of Umrah are ihram and tawaf, while sa’i and shaving or trimming the hair are necessary acts (wajib).

Those flying directly to Jeddah enter ihram on the plane when it is level with Juhfah (Rabigh); the ihram garments are put on before boarding. Those whose programme begins in Madinah enter ihram at the miqat of Dhul Hulayfah (Abyar Ali) on the way to Makkah.

Men wear two pieces of unstitched white cloth, one wrapped around the waist and the other draped over the shoulders; women enter ihram in their usual clothing that meets the requirements of modest Islamic dress. For a practical explanation, see our article how to wear ihram.

Umrah can be performed at any time of the year, except for the short period when visas are not issued because of the Hajj organisation. Autumn and winter are mild, while Ramadan and the holy nights (kandil) are the busiest times. You will find the details in our article when to go on Umrah.

Yes. Visits to the Rawdah (al-Rawdah al-Mutahharah) are made with an appointment booked through Nusuk, Saudi Arabia’s official platform; our guides help the guests in our group with this.

On this matter, there are current regulations of the Saudi authorities as well as differing views among the schools of Islamic law. You can find the details in our article Umrah guide for women and ask our advisor for information that fits your situation.

Yes. The Umrah visa is included in all our Umrah packages; the application and follow-up are handled by us.

Your passport must be valid for at least 6 months from the date of travel and must have a blank page.

A passport, a recent biometric photo and your identity details are sufficient. If a child under 18 is travelling with only one of their parents, notarised consent from the other parent may be requested.

The time varies according to the volume of applications and the accuracy of the documents. Handing in your documents early, right after booking, speeds up the process. For details, see our article how to get an Umrah visa.

Depending on the practice of the Saudi authorities, there have been periods when Umrah could be performed on a tourist visa outside the Hajj season; this practice may change. Hajj cannot be performed on a tourist visa. Our packages use an Umrah visa.

Estimated prices for our 2027 Hajj programmes start from 300,000 ₺ per person. The final price is given to you in writing at the time of booking, once the terms of the organisation have been finalised.

Yes. In Türkiye, Hajj registration and the lottery are run by Türkiye’s Presidency of Religious Affairs (Diyanet); those who wish to join private Hajj programmes are also subject to these regulations.

No. Registration, registration renewal and the lottery are carried out through the channels announced by Diyanet. RotaNur supports prospective pilgrims with information, preparation, programmes and Hajj essentials.

According to Hijri calendar calculations, the Day of Arafah and Eid al-Adha are expected to fall in mid-May 2027. The exact days are announced by the official authorities.

The economy Hajj programme is planned with hotels that have a shuttle service or are within a reasonable walking distance; the luxury Hajj programme with five-star hotels close to the Haram and full board; and the Premium Hajj programme with the hotels closest to the Kaaba or rooms with a view of the Kaaba, Premium tent arrangements and the high-speed train.

In Tamattu and Qiran Hajj, the sacrifice is a necessary act (wajib); its cost is usually not included in the package price, and this is stated clearly at the time of booking.

The fee for Hajj via the Diyanet lottery is announced each year by Türkiye’s Presidency of Religious Affairs (Diyanet); for this reason, we do not share a figure. Please follow Diyanet’s official announcements for the current amount.

Our programmes to Jerusalem, Uzbekistan (Samarkand and Bukhara), Bosnia and the Balkans and Egypt are currently available.

For culture tours, the date is set together with our advisor according to the group and demand. For this reason, the booking area on the product page shows “To be set with our advisor” instead of a fixed calendar.

Estimated prices for our culture tours start from 38,000 ₺ per person; the final price is confirmed once the date and programme have been finalised.

On our culture tours, you are accompanied by expert guides. Programmes are planned around prayer times, and care is taken over halal food options.

You can find information about these routes on our Andalusia, Morocco, Azerbaijan and Dubai pages. You can ask our advisor whether a programme is currently available.

We offer ihram garments and ihram belts, slippers and sandals, unscented care products, Umrah clothing, Umrah and Hajj sets, Hajj bags and neck wallets, as well as gift items. All products are on our Umrah essentials and Hajj essentials pages.

Using products that contain fragrance while in ihram is one of the prohibitions of ihram. Unscented soap, shampoo, deodorant and wet wipes can be used safely during this time. For details, see our article on the prohibitions of ihram.

You add the products to your basket and submit them as an order request. You place your order without paying online; our advisor contacts you to confirm the items, delivery and payment. At this stage, your delivery address is confirmed and you are guided through the payment steps; your order is then delivered within 3 business days, with free shipping within Türkiye.

Shipping within Türkiye is free. Your order is delivered within 3 business days of confirmation.

Yes. We have bulk packs such as Umrah gift pouches for 25 and 50 people; for larger quantities and personalised requests, you can write to our advisor.

No, we do not sell Zamzam water. For serving your guests when you return home, you can browse our presentation products such as Zamzam serving sets.

The right of withdrawal under distance sales legislation and its exceptions (e.g. hygiene products whose packaging has been opened) are set out on our cancellation and refund page. To request a return, simply write to our advisor.

No. No online payment is taken: your basket is submitted as a reservation request, and no payment of any kind is collected at this stage. Our advisor gets in touch with you to confirm your request.

No online payment is taken. After you submit your reservation request, our advisor contacts you, confirms the programme and availability, and guides you through the payment steps. Once you have chosen your package and sent your request, our advisor reaches you through the channel you selected and confirms your date and room type. If you would like to spread the cost over time, you can look into the Kuveyt Türk Hajj and Umrah financing option.

You can plan your Umrah or Hajj journey with Kuveyt Türk Hajj and Umrah financing; the application process and terms are set by the bank.

Prices are shown in Turkish lira and per person. Tour prices vary by room type; the final amount is communicated when your booking is confirmed.

For dates and programmes whose final price has not yet been announced, an amount calculated on the basis of similar packages is shown as “estimated”. When the final price is announced, it is updated and communicated to you before booking.

Once our advisor receives your request, they contact you as soon as possible through the channel you have chosen. If you would rather not wait, you can write to us 24/7 using the WhatsApp button on this page.

Cancellation and change conditions vary according to the date of cancellation and the time remaining until departure. For details, see our cancellation and refund page or get in touch with us.

A date change request is assessed according to availability on the new date and the time at which the change is made. The conditions are set out on our cancellation and refund page.

Transfer requests are assessed according to the status of the visa and flight procedures; simply pass your request on to our advisor.

Such a situation is assessed within the framework of our cancellation and refund conditions; our advisor handles the process together with you.

It ranges from 50 metres to 4 kilometres, depending on the package. For areas and distances, see our Makkah hotels page.

In all our Umrah packages, accommodation in Madinah is within walking distance (50-300 metres) of the Prophet’s Mosque (Masjid an-Nabawi). Details are on our Madinah hotels page.

Sample hotels are listed on the product pages; the exact hotel is confirmed according to your group’s travel date and is communicated to you in writing before departure.

Umrah packages offer rooms for 4, 3 and 2 people; the fewer people sharing a room, the higher the price per person.

The journey is made by comfortable coach and, on some dates, by high-speed train. Airport welcome and all transfers are included in the packages.

Saudi Arabia requires certain vaccinations, notably the meningitis vaccine. Vaccinations are given at travel health centres affiliated with the Ministry of Health; you will find the details in our article on Umrah vaccinations.

Carry your medicines in your hand luggage together with their prescriptions and in sufficient quantity for the whole journey, get a short medical report from your doctor and inform our advisor of your condition when you register.

Drink plenty of water, avoid staying outdoors for long when the sun is at its highest, use a light-coloured umbrella and follow the departure times set by your guide.

Always carry your hotel card and your guide’s contact details with you, and go to the meeting point agreed with your group. Noting the gate numbers of the mosques makes it easier to find your way.