How Can We Help You?

How to reach RotaNur

You can reach RotaNur in four ways. Whichever you choose, your message goes to the same advisory team, available 24/7 for umrah, hajj and culture tours and for umrah and hajj essentials orders.

• WhatsApp: the fastest route. Tap the WhatsApp button on the page or fill in the form above. The form turns your details into a ready-made WhatsApp message; it only reaches us when you press send.
• Phone: call the number above if you prefer to talk. If you cannot get through, a WhatsApp message is enough and our advisor will get back to you.
• Email: use info@rotanur.com for documents, screenshots or longer questions. The same team answers emails.
• Address: our office is in Maltepe, Istanbul, at Ritim İstanbul A5 Blok. The full address is shown above and in the company details on our About Us page.

What to include in your message

To suggest the right programme in our first reply, these details are enough:

• Programme: umrah, hajj, a culture tour or umrah and hajj essentials. If you have a specific package in mind, include its name or page link.
• Dates: an exact departure date or the month you are considering. Ramadan, school-holiday and holy-night departures fill up faster, so mention any flexibility.
• Travellers and room type: umrah package prices depend on how many people share the room. Tell us how many of you are travelling and whether you prefer a double, triple or quad room.
• Departure city: flights are planned from Istanbul and other cities in Türkiye depending on the date. See the options on our umrah departure cities page.
• Special needs: for guests with limited mobility, elderly travellers or families with children we recommend hotels close to the Haram. If you need wheelchair support, say so in your first message.

From request to departure: how it works

1. Choose a programme. Every tour page lists departure dates, departure cities and per-person prices by room type in a table. The booking calendar only offers the dates in that table; dates whose prices are not yet announced are labelled “estimated”.
2. Send your request. Pick a date and room type and submit a reservation request, use the form on this page or message us on WhatsApp. When you submit a reservation request from the cart, you receive an email confirming that we have received it.
3. Our advisor contacts you. No online payment is taken. After you submit your reservation request, our advisor contacts you, confirms the programme and availability, and guides you through the payment steps.
4. Complete your documents. Your passport must be valid for at least six months from the travel date and have a blank page. The umrah visa is included in our packages and we handle the application and follow-up. Sending your documents early speeds things up.
5. Prepare for the journey. Read the steps of umrah in our umrah guide and the hajj process in our hajj guide. A visit to the Rawdah requires an appointment through the Nusuk app; our guides help guests in the group with this.

Umrah and hajj essentials orders

For ihram, unscented care products, clothing and gift sets, see our umrah essentials and hajj essentials pages. You place your order without paying online; our advisor contacts you to confirm the items, delivery and payment. Your order is delivered within 3 business days of confirmation, with free shipping within Türkiye. When asking about a product, just include its name and your delivery city.

Cancellations, changes and feedback

Cancellation and refund rules for tours and essentials are set out on our cancellation and refund page. To change the date, room type or number of travellers, write to us on WhatsApp or by email in the name of the person who made the booking. Our advisor will tell you whether the change is possible and on what terms.

If you find information on the site that is wrong or out of date, please write to info@rotanur.com. Our editorial policy explains how we prepare and correct our content.

Frequently asked contact questions

When can I reach you?

Our support line is open 24/7, including nights and weekends on WhatsApp. For questions that need a price or availability check, our advisor will get back to you.

Where do my form details go?

The form on this page does not store your details on our server. When you press send, your details open in WhatsApp as a ready-made message, and they reach us only when you send it. How personal data is processed is explained in our data protection notice and privacy policy.

Do I need to call for a price?

No. Tour prices are listed per person and by room type in the date table on each product page. Our advisor confirms current availability for your date and the room arrangement that suits you.

How do I pay?

No online payment is taken on our site. After you submit your request, our advisor calls you and you agree the payment steps together.

Who is the contracting party?

RotaNur is a brand of Markention Dijital Pazarlama San. ve Tic. Ltd. Şti., which is the contracting party for bookings and orders. The company name, address and tax details are on our About Us page and in our legal texts, including the distance sales agreement and preliminary information form.

Is my question answered elsewhere?

The most common questions about packages, visas, documents, hajj registration and essentials orders are grouped by topic on our FAQ page. If you cannot find your answer there, just write to us.